Managed Services Plus+

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BlueStor Managed Services PLUS (BMS+) PLUS that provides the extra capability of complete On-Site Services – something that most managed service providers really do not have. We provide a complete end-to end service resolution for all your hardware and software needs. This is a one call service solution that may originate as a Help Desk or Managed Service notification and is automatically escalated to an on-site call for resolution. Most calls are resolved the same day. Flexible, affordable, and complete management for your entire IT environment, means less downtime – and more time run your business.

supportphoneComprehensive and Reliable Support

With BlueStor Managed Services PLUS you can be assured of industry-leading support any time you need it. We offer unlimited, flat rate, worry-free management of your IT and security infrastructure, 24/7 with fast and friendly (local Georgia Based) Helpdesk Support available during n our normal business hours. We’re there for you when you need us, without hidden fees or surprises that can affect your monthly bill.

  • Completely Fixed Fee, Budgeted Solution vs. Monthly & Yearly Spikes
    Our fixed fee approach is a budgeted solution that includes your hardware, software, and support hours, completely. We guarantee that your IT budget won’t grow unless you add devices. You will also be able to easily reduce or increase the number of systems as needed.
  • Never Have to Research Latest Technology
    BlueStor Networks does the researching for you – we do this all the time. We know what works because we are one of the few providers that actually can service what we sell and install. We know your business so we know what technologies will make the biggest impact on your business.
  • You Get the Resources of our Whole Company
    We have specialists in every area of IT and all are Certified. Our average years of experience for our Network Technicians are 25 years. We have Partner Certifications for most of the major players in the IT Industry and we have experts from Network Technicians to Printer Technicians. Even our Sales Department requires that our personnel are certified. We have Microsoft MCSE, Cisco, & HP Certified Salespeople to help you make informed decisions.
  • With Pro-Active Maintenance We Fix It Before It Breaks
    With our remote support tools we can solve problems almost instantaneously. Everything our technicians do gets a ticket and the resolution of the problem is recorded in our database. This allows us to see trends and proactively resolve problems before they occur or develop into a system-wide issue. Should something break, we have over 8,000 sq ft of spare parts available to service your equipment immediately.
  • Get Back To Focusing On Your Business
    We handle the technology, you get back to doing what you do best, running your business. We take the burden of computer problems. No one on your staff needs to become the makeshift “IT Director.” We take the pain away from your staff.

free_computer_auditKey Features of our Proactive Monitoring

You can relax. You’ll be in good hands with BlueStor Managed Services PLUS Support. Servers are remotely monitored 24/7. Workstations are supported, updated, and secured. The bottom line is that your technical interruptions will be minimized so you can focus on your everyday work.

Server and Network Management

  • Windows 2000/2003 Server support and proactive management
  • Troubleshooting any alert that arises while monitoring your systems
  • Weekly check for viruses and event logs to identify problems and troubleshoot them
  • Check and patch up all security holes and verify data backup
  • Management of all Hubs, Switches, and other network devices

Workstation Support

  • Regularly deploy patches and update virus definitions
  • Perform desktop tunings like Defrag, Scandisk, Optimizations, etc.
  • Deploy updates to software and service packs
  • Support all off-the-shelf products and third-party applications
  • No proprietary clients or software to install

Vulnerability Scanning

Key features of the Monthly Vulnerability Scans include:

  • Reports identifying thousands of Common Vulnerability & Exposures (CVEs) Standards
  • Support for all types of devices (routers, switches, firewalls, servers, desktops, more)
  • Scan with or without credentials
  • Perform interior and exterior scans
  • Identifies open ports, processes, shares, users, and more
  • Executive level and detailed reports by device or CVE
  • Recommended actions for resolution

Monthly Reporting

Our monthly reporting package includes the following:

  • Key Recommendations
  • Security Scorecard
  • Login/Logout Activity including Failed Login Attempts
  • Patch Summary
  • Performance Scorecard
  • Device & Service Availability
  • Device Latency
  • CPU, Memory, & Disk Drive Utilization Summary

icon_workInterested in learning how to make technology actually work for you? Signup for our Free Problem prevention Audit.


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